ORDER MANAGEMENT
Normally it will take between 1-7 days to process your order, and usually after we have confirmed the order details and delivery address we will ship it out. We ship Monday to Friday, excluding weekends, Swedish public holidays, natural disasters and severe storms which may limit our shipping company from operating or picking up from our warehouse.
DO YOU DELIVER TO MY COUNTRY?
We ship throughout Europe and the UK; however, we do not accept PO boxes or military APO/FPO addresses as your shipping address.
CAN I CHANGE OR CANCEL MY ORDER?
Our customer satisfaction is our top priority.
It is possible to change or cancel your order as long as our warehouse team has not started processing it and it is ready to ship. Please check your order status to make sure you can still cancel it.
If you need assistance with the process, please contact our customer service representatives via phone or email (Mon-Fri-08:00-16:00 (GMT+1) excluding holidays). Note: we cannot exchange any damaged or opened products.
HOW DO I PAY FOR MY ORDER?
CREDIT CARD PAYMENT
You can shop with us using Visa, Mastercard and American Express cards that are approved for online shopping via Stripe payment. No additional fees are charged. The amount to be paid is reserved on your card but is only charged when your products are shipped to you. We reserve the right to verify the validity of the payment card, that sufficient funds are available to cover the value of the order and that the holder's address details are correct. We may refuse a purchase based on this information.
CLEAR
Due to our partnership with Klarna, we can offer all our customers the chance to purchase our products and either pay directly or in installments. To read more about Klarna's terms and conditions, click HERE.
PAYPAL
Pay faster and more securely with PayPal. You can choose to fund your payment from your PayPal balance or via a debit or credit card linked to your PayPal account. For more information, read HERE.
WHAT SHOULD I DO IF I RECEIVE AN ERROR / DEFECTIVE ITEM?
If you have received incorrect products or incorrect items; We kindly ask you to contact our customer service representatives within 14 days of receiving your package. All claims for damaged, defective, incorrect or missing items must be accompanied by photos showing proof of claims. For more information, please see our Return and Exchange Policy here
MY PACKAGE IS DAMAGED - WHAT DO I DO?
If your package is damaged during shipping, please contact our customer service representatives to resolve the issue. You must submit your claim in writing within 72 hours of the delivery date and provide us with pictures and evidence of the damage to the packaging and the items inside.
DO I HAVE TO PAY DUTIES AND/OR IMPORT FEES?
? Import duties, taxes and charges are not included in the item price or shipping cost. Please note: for countries outside the EU, there may be additional local charges such as taxes and customs duties that are to be paid by the customer.
HOW DO I RETURN AN ITEM?
If you wish to return an item, please notify us in writing within 14 days of the date of arrival of your package. Our customer service representatives should always be contacted first before returning an item to us. More information can be found in our returns and exchanges policy here.
HOW DO I GET A COUPON CODE?
Coupon codes are sent to our customers in our newsletters, so don't forget to subscribe and/or create an account to access our offers. Some discount codes may be sent to specific individuals and may be locked to their personal accounts. Please keep an eye out for code promotions on our social media.
CAN I COMBINE A COUPON CODE WITH ALREADY DISCOUNTED PRODUCTS?
Our promotions cannot be combined with each other and you cannot use two different gift cards or coupon codes on the same order.
I FORGOT TO ADD THE COUPON CODE TO MY ORDER - WHAT SHOULD I DO?
Unfortunately, coupon codes cannot be added afterwards. To receive the discount, coupon codes must be added when prompted at checkout.